SHIPPING INFORMATION

All of the orders made and paid by 6PM CET will usually be sent out within 3 working days, unless stated otherwise (e.g. in the case of pre-orders). Please allow at least 5 working days after dispatch confirmation before contacting us regarding your order. We ship by registered international mail.

DELIVERY INSIDE THE EUROPEAN UNION

We aim to deliver to EU destinations within 2 - 8 working days, from the date of dispatch. Please consider there might be delays caused by various postal services and/or customs.

REST OF EUROPE

We aim to deliver to non-EU European destinations within 3 - 8 working days, from the date of dispatch. Please consider there might be delays caused by various postal services as well as customs.

REST OF THE WORLD

We aim to deliver to non-European destinations within 3 - 14 working days, from the date of dispatch. Please consider there might be delays caused by various postal services all over the world as well as customs control.

TRACKING YOUR ORDER

If you need a tracking number for your package, please check your shipping confirmation, or contact us and we will be happy to send it to you.

PAYMENT INFORMATION

We accept payment via PayPal, including credit cards.

PAYPAL

During checkout, simply choose "PayPal" as your payment method. You will be redirected to the PayPal website, where you can follow further instructions.

CREDIT OR DEBIT CARD

This option is handled by the PayPal system in our store. This does not mean that you need to have a PayPal account or that you have to make one! During checkout, simply chose PayPal as payment option. Once you are redirected to PayPal's site you will see two options - one of them will be "Don't have a PayPal account". This is the option that will let you enter your card information with no need to register with PayPal. Using the PayPal system ensures that your payment is safe and secure.

Please always use registered mail / tracking service / signed-for mail when posting items back to us. We can't assume liability if anything gets lost on the way.

Return Policy

FAULTY OR DAMAGED ITEMS

In the unlikely case that you receive a faulty item please don't hesitate to contact us. We do ask that you contact us within 2 days of receiving the item and that you include a small explanation, and we may ask for a photograph. Remember to include the order number. We will get back to you within 24 hours (except on weekends and public holidays) and send out a replacement or a full refund immediately.

INCORRECT ITEMS OR SIZE

If you receive an item or a size you did not order, please contact us. We do ask that you contact us right away, and that you include your order number. We will get back to you within 24 hours (except on weekends and public holidays) to solve the issue.

ITEM DOESN'T FIT

You are welcome to exchange any clothing item if the size sent to you is inappropriate, within 30 days from the delivery date. Such items can be exchanged with the same product of a different size, if available, or returned against a refund of the purchase price (without shipping). The shipping cost of sending the order to us and sending it back to you will have to be covered by you. Please include your order number and a short explanation in your email.

CHANGED YOUR MIND

You are welcome to return any item and receive a refund, provided that:

  • You notify us of the change within 30 days from the day you received your order

  • The items you are sending back are in brand new and undamaged condition

Please note that we will have to check them closely upon receiving such a return. Defects caused after delivery to you and/or resulting from improper use will not be taken into consideration in any claim. Any item that is soiled and/or damaged cannot be exchanged and any returned items will be resent back to the original delivery address. Soiled includes the excessive odor of perfume and smoke.

RETURN ADDRESS

Cellar Darling
Zürcherstrasse 322
8406 Winterthur 
Switzerland

Please always contact us for returns. Because the band runs the store, we may need to find custom solutions when we are on tour — we will always sort it out for you!